ISBN9780073121666

I was unhappy with this item because some important product information was omitted from the site, and I was unsure that I was ordering the correct edition of the book I needed.

This book is comprehensive, up-to-date and well-written. The 'technical notes' appended to some chapters provide a little mathematical underpinning to discussions of topics like queuing theory, SPC, and linear programming, but the emphasis is on practical applications and there are plenty of worked examples.
The target audience deserves to be much greater than aspiring or actual manufacturing managers. By setting OM within a strategic context, by addressing both services and products, and by covering the entire product lifecycle, this book equips anybody concerned with performance improvement in any business with an indispensable toolbox. It's virtually an MBA in a box.

This seller sent the wrong text with the wrong ISBN, even though it is an edition of this text, it's not what was advertised. Also, I paid for expedited shipping and received it non-priority along with making an extra donation who pocketed the difference. BEWARE!!!

If I could import the pics of what I was sent, I would

I was very pleased with the availability of this textbook. My professor had originally reserved a different book then changed her mind last minute. The first day of class we not only had an assignment, but we also had to scramble to get the "revised" book. Thanks to Amazon for giving such prompt service.

This is a very good book required by many MBA programs. The book contains much useful information with detailed analysis and examples. The biggest problem I have with this book is the use of the word "it." I find it hard to figure out what "it" is. "Rule 3. Merge Information-Processing Work into the Real Work That Produces the Information. This means that people who collect information should also be responsible for processing it. It minimizes the need for another group to reconcile and process that information..." There are countless examples of the use of "it." In the same section (Principles of Reengineering) the authors make note that "it" refers to the actual rule 3, while in rule 4, "it" is noted as the result of the rule. The authors could have chosen an alternate phrase instead of confusing the reader with the lack vocabulary. Although, I have the problem with pronoun usage, the book is very well laid out and flows greatly from operations strategy to supply chain planning and control. The supplements that are available with the book include financial analysis tools, operations technology tools as well as sample problems.